FAQ About Shipping and Payment
1. How do I buy?
You can place an order directly by creating an account here: https://sales.ueephone.com/
Below is the order guide for your reference: https://sales.ueephone.com/ordering-guide/
2. What are the accepted payment methods?
We accept regular means of payments, such as Bank Wire Transfer, Western Union, MoneyGram, USDT, and Cash.
3. Do you ship internationally ?
Yes. Please note that our prices are based on FOB Origin. Ownership and the risk of loss transfer to you once the carrier picks up the package. You will be responsible for all customs fees, taxes, duties, and any other charges related to the shipment. All International shipments are not insured unless you select this option during checkout. If chosen, an additional insurance fee will be added to your invoice.
In addition, we are able to provide DDP services for European Union countries, the United Kingdom, New Zealand, Canada, Australia, and Dubai. Shipments using the DDP shipping method include $100 insurance per unit. In cases of theft, loss, or customs detention, we will compensate $100 per unit.
4. What shipping method you offer?
We mainly use expedited shipping methods like DHL and FedEx for our Hong Kong Inventory(you will be responsible for all customs fees, taxes, and duties.)
For a specific type of product (such as batteries ) or if special speed is required, we can arrange shipment with the shipping company of your choice.
5. When the order will be shipped out?
Normally we will ship it out within 48 working hours from the time your order is confirmed and paid. (only when the products in high demand or out of stock will take more time)
6. How Long will the delivery take?
Normally, our Hong Kong inventory will be shipped out within 48 working hours from the time your payment is received, while our France inventory will be shipped out within 6 working hours. (only when the products in high demand or out of stock will take more time)
7. How can I track my order?
As soon as your parcel is on the way, you will receive an email with a tracking number from us, which will enable you to track the parcel from us to your home or the collecting point.
8. What do I have to do when I receive the parcel?
When you receive the parcel, ensure that you check the general condition of the parcel and the security tape in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel at once.
9. Where and how I can contact the UEEPHONE Team?
Submit a contact form to get started and a sales representative will reach out to you shortly.
Usually, all emails will be replied to within 24 hours. If you are urgent, you can use Live Chat tools to contact us directly.
Mind the time difference between your country and Hong Kong.
FAQ About Warranty
1. How long is your warranty?
We offer 60 days warranty for devices of Grade A+/A, and A/A-, and 30 days warranty for cellphones accessories (upon receipt of the parcel)
Physical damage or incorrect use excluded
2. How does the warranty work for devices of Grade A+/A and A/A-?
Total 2-month warranty
1. Supporting return for refundment or replacement within 15 days of the parcel delivery date.
2. Supporting free repairment within 16-60 days of the parcel delivery date, but expensive parts replacement will be charging accordingly.
Notice:
Please ask for the RMA form from your sales representative. Authorized returns will be issued an RMA number by them. All RMA numbers issued are valid for fourteen (14) days.
3. Who pay the return shipping cost for warranty?
1. Within 15 days after receiving the package, we pay shipping costs back and forth if you send products back to refund or repair.
2. After 15 days, customers pay shipping costs back and forth if you send products back to repair.
4. What should i do if item missing or I receive the wrong item?
If any problem you find, please contact us within 7 days after getting the parcel.
3-steps you need to do:
Firstly, keep all the items in the original condition;
Secondly, weigh all the items in the packing box;
Finally, help us to take some photos and videos to further check.
If the case is true, we will send you the missing item or the correct item on time. (Sometimes you may be asked to return the incorrect items)
5. Who bear the return postage for the damaged or the wrong items?
We will afford the return postage (from your country to us).
Attention: We do not pay the return postage for packages that do not meet our policy or agreement.
6. If I am not satisfied with the products, what should I do?
If not happy with the order, you can return it within 7 days(upon receipt of the parcel) for a full refund or an exchange. Remember to contact us before returning them, for we do not accept any unauthorized packages. If the return is not the result of our error, customers will be required to pay the shipping cost both ways. Please make sure the items you send back to us in the original packaging.