FAQ

FAQ For Physical Products(Devices/Parts)

FAQ About Shipping and Payment

We accept regular means of payments, such as Bank Wire Transfer, Western Union, MoneyGram, and Cash. By the way, PayPal can be accepted as the means of payment for sample orders sometimes.

We mainly use expedited shipping methods like DHL and FedEx(you will be responsible for all customs fees, taxes, and duties.)

But if you are annoyed with customs tax or have no ability to do customs clearance, you can choose our worry-free shipping method which cost will be higher than normal expedited shipping methods. we seller will be responsible for all customs fees, taxes, and duties. This means there is no risk of customs issues for you to bear, you are guaranteed to receive the goods fastly and safely.

For a specific type of product (such as batteries ) or special speed is required, we can arrange shipment with the shipping company of your choice.

We aim at sending your order within 48 working hours from the time your online order is confirmed and paid.

As soon as your parcel is on the way, you will receive an email with a tracking number from us, which will enable you to track the parcel from us to your home or the collecting point.

When you receive the parcel, ensure that you check the general condition of the parcel and the security tape in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel at once.

Submit a contact form to get started and a sales representative will reach out to you shortly.

Usually, all emails will be replied to within 24 hours. If you are urgent, you can use Live Chat tools to contact us directly.

Mind the time difference between your country and Hong Kong.

Warranty

FAQ About Warranty

We offer 180 days warranty for devices of Grade A+ & Grade A, 60 days warranty for devices of Grade B, and 60 days warranty for cellphones accessories (upon receipt of the parcel)

Physical damage or incorrect use excluded

Total 6-month warranty
1. Supporting return for refundment or replacement within 15 days of the parcel delivery date.
2. Supporting free repairment within 16-180 days of the parcel delivery date, but expensive parts replacement will be charging accordingly.

Notice:

1. Artificial damages, as well as some problems incurred by abuses,fall, dropped in water, are out of free warranty.
2. The motherboard issues caused by the drop are not covered by the warranty.
3. Any other problems caused by auto-upgrade or disassemble without our permission will be lost free-warranty.
4. All return items must have any locks (iCloud, Google, Find My iPhone, etc.) cleared before they are returned.
5. Before returning back for a refund, please pack the items with white foam plastic bags. if there are scratches on the surface of returned items, 15-20% will be deducted for each item.
6. LCD with 30-day warranty(Notice: damaged/broken LCD are not covered by the warranty). That means if you receive phones with LCD problem, it is ok to return to us in time. But after you sell it to your customer, the warranty is not acceptable.
7. Facial recognition for iPhone X-12 with 30-day warranty. That means if you receive phones with facial recognition issues, it’s ok to return to us in time, but once facial recognition is used, the warranty is not acceptable.
8. Torn the inside sticker of the phone will lose the warranty.
9. No item will be accepted without prior authorization. Returned items will go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer and no return will be issued.

Please ask for the RMA form from your sales representative. Authorized returns will be issued an RMA number by them. All RMA numbers issued are valid for fourteen (14) days.

Total 60  days warranty
1. Supporting return for refundment or replacement within 15 days of the parcel delivery date.
2. Supporting free repairment within 16-60 days of the parcel delivery date, but expensive parts replacement will be charging accordingly.

Notice:

1. Artificial damages, as well as some problems incurred by abuses,fall, dropped in water, are out of free warranty.
2. The motherboard issues caused by the drop are not covered by the warranty.
3. Any other problems caused by auto-upgrade or disassemble without our permission will be lost free-warranty.
4. All return items must have any locks (iCloud, Google, Find My iPhone, etc.) cleared before they are returned.
5. Before returning back for a refund, please pack the items with white foam plastic bags. if there are scratches on the surface of returned items, 15-20% will be deducted for each item.
6. LCD with 30-day warranty(Notice: damaged/broken LCD are not covered by the warranty). That means if you receive phones with LCD problem, it is ok to return to us in time. But after you sell it to your customer, the warranty is not acceptable.
7. Facial recognition for iPhone X-12 with 30-day warranty. That means if you receive phones with facial recognition issues, it’s ok to return to us in time, but once facial recognition is used, the warranty is not acceptable.
8. Torn the inside sticker of the phone will lose the warranty.
9. No item will be accepted without prior authorization. Returned items will go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer and no return will be issued.

Please ask for the RMA form from your sales representative. Authorized returns will be issued an RMA number by them. All RMA numbers issued are valid for fourteen (14) days.

1. Within 15 days after receiving the package, we pay shipping costs back and forth if you send products back to refund or repair.

2. Within 16-180 days after receiving the package, customers pay shipping costs back and forth if you send products back to repair.

If any problem you find, please contact us within 7 days after getting the parcel.
3-steps you need to do:
Firstly, keep all the items in the original condition;
Secondly, weigh all the items in the packing box;
Finally, help us to take some photos and videos to further check.
If the case is true, we will send you the missing item or the correct item on time. (Sometimes you may be asked to return the incorrect items)

We will afford the return postage (from your country to us). If you paid us by Paypal, we will refund you directly as agreed.
Attention: We do not pay the return postage for packages that do not meet our policy or agreement.

If not happy with the order, you can return it within 7 days(upon receipt of the parcel) for a full refund or an exchange. Remember to contact us before returning them, for we do not accept any unauthorized packages. If the return is not the result of our error, customers will be required to pay the shipping cost both ways. Please make sure the items you send back to us in the original packaging.