Frequently Asked Questions About Warranty
We offer 365 days warranty for refurbished phones, 180 days warranty for cell phones accessories (upon receipt of the parcel) (physical damage or incorrect use excluded)
Please contact us within 7 days upon receipt gof the parcel,and keep all the items in original condition.then weigh all the items together with packing,finally help us to take some photos or video to investigate.If the case is true, we will send you the missing item or the correct item (sometimes you may be requested to return the incorrect item)
We will afford the return postage (from your country to our company),paid by PayPal refund or you can request equal volume of cash coupon which can be used in your next order. attention,we do not afford the return postage of packages which do not meet our policy or agreement.
If you are not happy for any reason with your purchase, then just return it within 7 days of receipt for a full refund or an exchange.remember to contact us prior to return item, we do not accept any un-allowed package. If the return is not a result of our error, customers will be required to cover shipping cost both ways. and please make sure the items you send back to us with the original packaging.
Frequently Asked Questions About Shipping and Payment
Yes, but we usually open the original sealed packaging to double test phones. however, if you need, we can reseal for you again.
We accept Bank Wire Transfer / Western Union / MoneyGram / Cash as regular means of payment from our clients. PayPal can be discussed as the means of payment for sample orders only and on the case by case basis.
We offer different shipping methods(such as DHL / UPS / TNT / FedEx / Post Air Mail), depending on your specific needs. For a specific type of product ( such as batteries ) or special speed, we can arrange shipment with the shipping company of your choice.
1. UPS is often more expensive than DHL but it offers expedient shipping similar to DHL.
2. DHL is often the best choice for both speeds of delivery and cost.
3. TNT: More expensive than DHL and UPS, TNT can be a solution for some types of products, particularly for battery shipments.
4. FedEx: While similar in speed, FedEx is often more expensive than other shipping services in China and tends to have more regulations.
We aim at sending your order within 48 working hours from the time your online order is confirmed and paid.
When your parcel is sent, you will receive an email with a tracking number from us which will enable you to track the parcel from our warehouses to your home or collection point.
When you receive a parcel, ensure that you check the general condition of the parcel and the security tape in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel in the presence of the delivery employee.
Click on the contact us page and either call, email or use WhatsApp with your inquiry. Mind the time difference with Shenzhen China(All of our products come with a worry-free 12-month warranty, and our friendly customer service professionals are always standing by to help.)