Frequently Asked Questions About Warranty
We offer 365 days warranty for refurbished cellphones, and 180 days warranty for cellphones accessories (upon receipt of the parcel) (physical damage or incorrect use excluded)
Total 1-year warranty
1.LCD no warranty. That means if you receive a phone which has an LCD problem, it is ok to return to us in time. But after you sell it to your customer, the warranty is not acceptable.
2. Supporting replacement or refundment within 7 days, if you find quality issues after receiving the package
3. Free repairing within 8-365 days after getting the cellphone. But expensive parts replacement will be charging accordingly.
4. Artificial damages, as well as some problems incurred by abuses, are out of free warranty.
5. Any other problems caused by auto-upgrade or disassemble without our permission will be lost free-warranty.
1. Within 7 days after receiving the package, we pay shipping costs back and forth if you send products back to refund or repair.
2. Within 8-30 days after receiving the package, we will bear the shipping fee back to you after repairment. ( From China to your door after finishing replacement or maintenance)
3. To return for repair within 31-365 days after receiving the package, customers will pay the shipping costs.
If any problem you find, please contact us within 7 days after getting the parcel.
3-steps you need to do.
Firstly, keep all the items in the original condition;
Secondly, weigh all the items in the packing box;
Finally, help us to take some photos and videos to further check.
If the case is true, we will send you the missing item or the correct item on time. (Sometimes you may be asked to return the incorrect items)
We will afford the return postage (from your country to us). If you paid us by Paypal, we will refund you directly as agreed.
Attention: We do not pay the return postage for packages that do not meet our policy or agreement.
If not happy with the order, you can return it within 7 days after recieving for a full refund or an exchange. Remember to contact us before returning them, for we do not accept any unallowed packages. If the return is not the result of our error, customers will be required to pay the shipping cost both ways. Please make sure the items you send back to us in the original packaging.
Frequently Asked Questions About Shipping and Payment
Yes, but we usually open the original sealed packaging to double test phones. However, if you need it, we can reseal for you again.
We accept regular means of payments, such as Bank Wire Transfer, Western Union, MoneyGram, and Cash. By the way, PayPal can be accepted as the means of payment for sample orders sometimes.
We offer different shipping methods, such as DHL / UPS / TNT / FedEx / Post Air Mail). For a specific type of product ( such as batteries ) or special speed is required, we can arrange shipment with the shipping company of your choice.
1. UPS is often more expensive than DHL, but it offers expedient shipping similar to DHL.
2. DHL is often the best choice for both speeds of delivery and cost.
3. TNT: More expensive than DHL and UPS, TNT can be a solution for some types of products, particularly for battery shipments.
4. FedEx: While similar in speed, FedEx is often more expensive than other shipping services in China and tends to have more regulations.
We aim at sending your order within 48 working hours from the time your online order is confirmed and paid.
As soon as your parcel is on the way, you will receive an email with a tracking number from us, which will enable you to track the parcel from us to your home or the collecting point.
When you receive the parcel, ensure that you check the general condition of the parcel and the security tape in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel at once.
Click on the contact us page, or you can call, email or use WhatsApp to reach us. Mind the time difference between your country and Shenzhen , China. (All of our products come with a worry-free 12-month warranty, and our friendly service team members are always ready to help.)