FAQ

Frequently Asked Questions About Shipping and Payment

We accept regular means of payments, such as Bank Wire Transfer, Western Union, MoneyGram, and Cash. By the way, PayPal can be accepted as the means of payment for sample orders sometimes.

We mainly use FedEx and UPS express.

PS: UPS is higher than FedEx, for UPS, we seller will be responsible for all customs fees, taxes, and duties. This means there is no risk of customs issues for you to bear, you are guaranteed to receive the goods fastly and safely. while for FedEx, you will be responsible for all customs fees, taxes, and duties.

For a specific type of product (such as batteries ) or special speed is required, we can arrange shipment with the shipping company of your choice.

We aim at sending your order within 48 working hours from the time your online order is confirmed and paid.

As soon as your parcel is on the way, you will receive an email with a tracking number from us, which will enable you to track the parcel from us to your home or the collecting point.

When you receive the parcel, ensure that you check the general condition of the parcel and the security tape in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel at once.

Submit a contact form to get started and a sales representative will reach out to you shortly.

Usually, all emails will be replied to within 24 hours. If you are urgent, you can use Live Chat tools to contact us directly.

Mind the time difference between your country and Hong Kong.

Warranty

Frequently Asked Questions About Warranty

We offer 365 days warranty for devices of Grade A+ & Grade A, 30 days warranty for devices of Grade B & Grade C, and 180 days warranty for cellphones accessories (upon receipt of the parcel)

Physical damage or incorrect use excluded

Total 1-year warranty
1. Supporting return for refundment or replacement within 7 days of the parcel delivery date.
2. Supporting free repairment within 8-365 days of the parcel delivery date, but expensive parts replacement will be charging accordingly.

No item will be accepted without prior authorization. Returned items will go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer and no return will be issued.
Please ask for the RMA form from your account manager. Authorized returns will be issued an RMA number by them. All RMA numbers issued are valid for fourteen (14) days.

Total 30  days warranty
1. Supporting return for refundment or replacement within 7 days of the parcel delivery date.
2. Supporting free repairment within 8-30 days of the parcel delivery date, but expensive parts replacement will be charging accordingly.

No item will be accepted without prior authorization. Returned items will go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer and no return will be issued.
Please ask for the RMA form from your account manager. Authorized returns will be issued an RMA number by them. All RMA numbers issued are valid for fourteen (14) days.

1. Within 7 days after receiving the package, we pay shipping costs back and forth if you send products back to refund or repair.

2. Within 8-30 days after receiving the package, we will bear the shipping fee back to you after repair. ( From China to your door after finishing replacement or maintenance)

3. To return for repair within 31-365 days after receiving the package, customers will pay the shipping costs.

If any problem you find, please contact us within 7 days after getting the parcel.
3-steps you need to do:
Firstly, keep all the items in the original condition;
Secondly, weigh all the items in the packing box;
Finally, help us to take some photos and videos to further check.
If the case is true, we will send you the missing item or the correct item on time. (Sometimes you may be asked to return the incorrect items)

We will afford the return postage (from your country to us). If you paid us by Paypal, we will refund you directly as agreed.
Attention: We do not pay the return postage for packages that do not meet our policy or agreement.

If not happy with the order, you can return it within 7 days(upon receipt of the parcel) for a full refund or an exchange. Remember to contact us before returning them, for we do not accept any unauthorized packages. If the return is not the result of our error, customers will be required to pay the shipping cost both ways. Please make sure the items you send back to us in the original packaging.