Frequently Asked Questions About Shipping and Payment

Yes, but we usually open the original sealed packaging to double test phones. However, if you need it, we can reseal for you again.

We accept regular means of payments, such as Bank Wire Transfer, Western Union, MoneyGram, and Cash. By the way, PayPal can be accepted as the means of payment for sample orders sometimes.

We offer different shipping methods, such as DHL / UPS / TNT / FedEx / Post Air Mail). For a specific type of product ( such as batteries ) or special speed is required, we can arrange shipment with the shipping company of your choice.

1. UPS is often more expensive than DHL, but it offers expedient shipping similar to DHL.
2. DHL is often the best choice for both speeds of delivery and cost.
3. TNT: More expensive than DHL and UPS, TNT can be a solution for some types of products, particularly for battery shipments.
4. FedEx: While similar in speed, FedEx is often more expensive than other shipping services in China and tends to have more regulations.

We aim at sending your order within 48 working hours from the time your online order is confirmed and paid.

As soon as your parcel is on the way, you will receive an email with a tracking number from us, which will enable you to track the parcel from us to your home or the collecting point.

When you receive the parcel, ensure that you check the general condition of the parcel and the security tape in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel at once.

Click on the contact us page, or you can call, email or use WhatsApp to reach us. Mind the time difference between your country and Shenzhen , China. (All of our cell phones come with a worry-free 12-month warranty, cell phone accessories come with a worry-free 6-month warranty and our friendly service team members are always ready to help.)


Frequently Asked Questions About Warranty

We offer 365 days warranty for cellphones, and 180 days warranty for cellphones accessories (upon receipt of the parcel) (physical damage or incorrect use excluded)

Total 1-year warranty
1.LCD no warranty. That means if you receive a phone which has an LCD problem, it is ok to return to us in time. But after you sell it to your customer, the warranty is not acceptable.

2. Supporting replacement within 7 days(upon receipt of the parcel).

3. Free repair within 8-365 days(upon receipt of the parcel). But expensive parts replacement will be charging accordingly.

4. Artificial damages, as well as some problems incurred by abuses, are out of free warranty.

5. Any other problems caused by auto-upgrade or disassemble without our permission will be lost free-warranty.

6. If the phone needs to be returned for replacement or repair, please remove the LCD password, remove the ID, otherwise we will refuse to receive and repair.

7. The After-sales issues must require packaging in white foam plastic bags.
If there are scratches on the surface of the mobile phone when it is shipped back to us, the customer should pay 15-20% of the fee according to the situation(The appearance is not covered by the warranty.)

8. Motherboard: After receiving the goods, the motherboard will not be guaranteed if it is severely dropped after use (repair fees will be charged)
Light falls are not covered by the warranty.

9. Facial recognition: For mobile phones with facial recognition models above iPhone x, check within seven days after receiving the mobile phone. Once facial recognition is used, any problems that occur again are not covered by the warranty (repair fees will be charged).

10. There is a Tear is invalid sticker inside the phone, which cannot be torn or opened.
If torn or disassembled (repair fee will be charged).

1. Within 7 days after receiving the package, we pay shipping costs back and forth if you send products back to refund or repair.

2. Within 8-30 days after receiving the package, we will bear the shipping fee back to you after repairment. ( From China to your door after finishing replacement or maintenance)

3. To return for repair within 31-365 days after receiving the package, customers will pay the shipping costs.

Pls remember to contact us before returning any item, we do not accept any unallowed packages.Thanks for understanding.

If any problem you find, please contact us within 7 days after getting the parcel.
3-steps you need to do.
Firstly, keep all the items in the original condition;
Secondly, weigh all the items in the packing box;
Finally, help us to take some photos and videos to further check.
If the case is true, we will send you the missing item or the correct item on time. (Sometimes you may be asked to return the incorrect items)

We will afford the return postage (from your country to us). If you paid us by Paypal, we will refund you directly as agreed.
Attention: We do not pay the return postage for packages that do not meet our policy or agreement.

If not happy with the order, you can return it within 7 days after receiving for a full refund or an exchange. Remember to contact us before returning them, for we do not accept any unallowed packages. If the return is not the result of our error, customers will be required to pay the shipping cost both ways. Please make sure the items you send back to us in the original packaging.